Refund Policy

Last Updated: 21 July 2024

1. Introduction

At Amenities Guide, we value your satisfaction and aim to provide the best possible service. This refund policy outlines the terms and conditions for refunds related to our service.

2. Eligibility for Refunds

2.1 Subscription Services

• We offer a 30-day money-back guarantee for new subscriptions.
• Refund requests must be submitted within 30 days of the initial purchase date.
• Refunds are only available for first-time purchases of our subscription service.

2.2 One-Time Purchases

• For one-time purchases of specific features or add-ons, refunds may be considered on a case-by-case basis within 30 days of purchase.

3. Non-Refundable Items

The following are not eligible for refunds:

• Renewal payments for existing subscriptions
• Partial unused periods of a subscription
• Add-ons or features that have been used or accessed

4. How to Request a Refund

To request a refund:

1. Contact our customer support team at with the subject line "Refund Request".
2. Provide your account email address and the reason for your refund request.
3. Our team will review your request and respond within 3-5 business days.

5. Refund Processing

• Approved refunds will be processed within 10 business days of approval.
• Refunds will be issued using the original payment method when possible.

6. Exceptions

We reserve the right to make exceptions to this policy at our discretion. Exceptions may be made in cases of:

• Technical issues that significantly impair the use of our service
• Incorrect charges or billing errors

7. Cancellation of Service

• Refunded accounts or subscriptions will be cancelled upon processing of the refund.
• Access to premium features will be revoked once the refund is processed.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

9. Contact Us

If you have any questions about this refund policy, please contact us via email.